Return and Refund Policy

1. Right of Withdrawal

You may exercise your right of withdrawal and return your order within 14 (fourteen) days from the date of delivery, without stating any reason and without incurring any penalty. The right of withdrawal also applies for personal reasons such as a change of mind or no longer needing the product.

2. Conditions for Exercising the Right of Withdrawal

• The product must be returned in its original packaging, unused and undamaged.
• All accessories, cables, and the user manual must be included in the return package without exception.
• The invoice or order document must be sent to us together with the product.
• Important: Electronic emulator products are considered technically used once they have been installed in a vehicle, programmed, or tested. In such cases, the right of withdrawal cannot be exercised; only warranty rights apply (see Section 3).

3. Return of Defective Products Under Warranty

If the product you received has a manufacturing defect, is faulty, or does not function as intended, you have the right to request a free return or replacement under the warranty provisions, even if the 14-day withdrawal period has expired. The statutory warranty period is 2 (two) years from the date of delivery.

• Return shipping costs for defective products are covered by us.
• After the defect is identified, the product will be repaired; if repair is not possible, it will be replaced with the same model or a full refund will be issued.
• Defects arising from unauthorized intervention, tampering, or user error are not covered by the warranty.

4. Incorrect or Incomplete Shipment

In cases of incorrect product shipment, incomplete shipment, or damage occurring during the shipping process that is attributable to us, you are entitled to a free replacement. If you receive a damaged product upon delivery, please prepare a damage report together with the courier and contact us within 48 hours. In such cases, all shipping costs are borne by our company.

5. Return Shipping Costs

• For returns under the right of withdrawal (change of mind), shipping costs are borne by the customer.
• For returns of defective, incorrect, or shipping-damaged products, shipping costs are covered by Hedef Teknoloji Bilişim.

6. Return Process

• Please submit your return request through the contact channels below or via the Contact page on hedefemulator.com.
• Once approval is received, ship the product in its original packaging together with the invoice and all accessories.
• After the product is received at our warehouse, the inspection will be completed within 3 business days.
• If the inspection result is positive, the refund process will be initiated.

7. Refund Timeline and Method

For approved returns, the refund will be processed within 3–5 business days of the product reaching us, using the same payment method you used (credit card, bank transfer, etc.). For credit card refunds, the time for the amount to appear in your account may vary from bank to bank; this timeline is beyond our control.

8. Contact and Return Address

• Company: Hedef Teknoloji Bilişim
• Address: Kazımdirik Mah. 364/1 Sok. No:16/A, Bornova / İzmir, Türkiye
• Phone: +90 850 346 58 18
• Email: [email protected]
• Website: hedefemulator.com

Last updated: 24 September 2026